With the rise in global e-commerce web platforms there is a surge in issues customers are having in terms of product’s quality and specification. You have the right to receive a good as it is advertised or generally observed quality and feature for which you bought. You have the legal right to lodge a complaint against the seller for any faults in product or poor quality. You can also send a written notice to them through a lawyer to help understand your point and their legal obligation to sort out within the stipulated time. Most of the problem are resolved via this step, but in case the resolution is not made with the trader then the consumer can lodge a complaint with the appropriate consumer court in India.

With our consumer rights expert, we will identify the actual issue and make a through work-plan to help you realize your rights by approaching the trader with appropriate steps in settling the dispute. In case of the matter not been resolved via personal approach, we will work on to seek justice through filing a proper complaint to the concerned consumer court, ie; District Consumer Dispures Redressal Forum, or State consumer Disputes Redressal Forum, or National consumer Disputes Redressal Forum. We will make sure that your money spent for the commodity you ordered is in an actual way that it is supposed to be or you get the price and any associated costs like packaging and delivery charges fully refunded, including the compensation where feasible.