Consumer Matter Legal Notice-India

Service & Cost Note: Drafting and submission.

Consumer Matter Legal Notice-India

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Our Consumer Matter Legal Notice entails providing your vendor/merchant a statutory legal notice from whom you’ve been aggrieved due to fault, defective, below standard/quality, non-delivery as agreed, breach of agreement and so, which is in full compliance with the Consumer Protection Act, 2019 so as to award you the best possible remedy under the Act. In the case of a Legal Notice carried out by our professional under the Consumer Protection Act, 2019 the established procedure under the Act answers four fundamental questions regarding matters subject to the provisions laid out in the Consumer Protection Act, 2019, that being:

  • Does the aggrieved party fall within the scope of a consumer?
  • Does the service provider/product seller fall within the remit of the Consumer Protection Act, 2019?
  • What are the remedies available to the consumer?
  • To what extent should the provider of goods and services be held liable for wrongdoing?


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A legal notice under the Consumer Protection Act, 2019, is a first step of formal communication to the other party apprising about the problem of the aggrieved to undertake legal proceedings against them. On the other hand, if the seller refuses to respond to the notice or doesn’t accept his fault, or fails to provide a suitable remedy, his ignorance provides an appropriate ground to go ahead and file a complaint with the District Consumer Disputes Redressal Forum, the State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission. 

In our service, we will carry out all the necessary processes required to make sure that we will draft a legal notice as per your requirements from us and we will proceed for you through a precise application procedure. We shall further represent you in all matters concerning your consumer matters and allied litigation if required. We have an in-house team of highly qualified lawyers for all kinds of consumer protection cases. We assist you with legal advice on consumer protection. We will further assist you with all types of legal advice on unfair trade practice matters. We have established a legal advice forum for all matters related to consumer protection law in India. We also established a legal advice helpline for all contingent Indian consumer law matters to provide online legal advice and online legal services via email. We further provide you the services of an online lawyer chat. To provide online legal forms, legal documentation related to consumer law. We also provide all legal services related to the matters before the Competition Commission of India (CCI), the National Consumer Disputes Redressal Commission (NCDRC) etc. 

Below mentioned is a checklist that you can refer to while drafting a notice under the Consumer Protection Act.

  1. The invoice number or receipt number, which evidences the actual sale from the seller. Additionally, it also helps identify the goods or services availed.
  2. Clear delineation of the defects. Here, the aggrieved consumer must define the exact deficiency in service or the defect in the good. A deficiency of a defect under the law is defined as any fault, shortcoming, or imperfection.
  3. Mentioning expenses incurred due to the faulty good or service, or expenses in remedying the defect.
  4. Choice of making good the defect: Here, the consumer must mention a suitable compensation for remedying the defect. This could be one of the following :
    Removing the defect in the good.
  • Replacing the good with new goods.
  • Returning the price paid for the goods.
  • Compensation for the injury, loss caused to the defective goods or service.
  1. In the last part of the legal notice, the consumer must highlight that in case the response to the legal notice by the seller is not appropriate, a civil, criminal, or consumer case can be filed in the appropriate forum.
  2. Form of sending the notice – While the Consumer Protection Act 1986 prescribes speed post as well as registered courier services as appropriate forms of sending the notice, courts in India now also accept electronic notices such as those sent over email or WhatsApp. Physical notices can be served to the opposite party’s usual place of business or profession.

The aforementioned process shall give a detailed overview drafting of a legal notice making the decision of the potential/prospective the aggrieved consumer / client easier. 

The below-mentioned documents are those which are minimally required:

  • copy of the invoice of the goods/ products/ commodities/ services purchased by the complainant from the accused,
  • documents pertaining to warranty and guarantee, and
  • copy of the written complaint and
  • the legal notice sent to the trader (accused) demanding him to rectify the goods he sold or to compensate for the same.

What Shall You Obtain?

The process is undertaken by highly qualified professionals and therefore shall be with a bona fide intent. After the legal notice is issued, the customer shall proceed to the Consumer Court in case no agreeable grounds are reached with the vendor/trader within the timeframe as was granted to settle the dispute in a form of a Consumer Matter Legal Notice. 

Duration Until Completion

In Consumer matters the Legal Notice should offer a reasonable time (usually 15 to 30 days to settle the said matter). Once the notice bears the sign of the lawyer and the sender, the lawyer retains a copy of the same.*

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